5 Effective Ways to Reduce Field Service Costs

There are five ways an organization can reduce their cost of field operations and delight the customers at the same time.

1. Go Mobile:
According to a recent Mobile Analytics Report released by Citrix, the total number of enterprise mobile devices worldwide had increased by 72% last year. Without mobility, service organizations can’t overcome some of the critical challenges like lack of real-time information, reduction in productivity, profitability and overall customer satisfaction. Customers, service managers, and field technicians can effectively use a single mobile platform for raising a case, managing work orders and invoices and get a real-time visibility of field support processes. Developing a customized app can streamline the workforce and push the productivity even further. Internet connection is mandatory to get the real-time visibility through mobile.

2. Minimizing fuel cost:
Fuel price is increasing every year globally. Every time a field technician covers longer distance, organizations have to bear the cost of fuel which reduces the profitability. With map integration, technicians can prioritize tasks based on distance, which helps to cut down on fuel costs. In a day, field technicians have to visit multiple places depending on the task assigned by service managers. Map integration not only helps field technicians to track the locations but also it helps customer and service managers to track the particular technician on the field as well. Map intelligence makes a big difference in travel optimization and cost reduction.

3. Knowledgebase integration:
It’s quite possible that field technicians may not be aware of a particular issue every time raised by any customer. Any unresolved issue generally leads to lower customer satisfaction. Organizations should integrate a knowledge base with the present application to look at similar issues and see how they were resolved. This knowledge base can be enriched every time when technicians face a critical and unique case and share their experience in the portal. Parallelly, customers can also have access to the knowledge base which helps the customer to resolve the less critical cases by themselves. It eventually leads to the reduction of service requests and overall cost.

4. Parts Management:
Effective parts management also plays a crucial role while it comes to the reduction of costs and productivity improvement. Most of the spare parts used in the day to day field service are quite expensive. A parts management application integrated with the current application can help organizations to enlist the relevant parts related to the particular products. It can also help to get the list of available parts of the warehouse, enable the field technician with the right tools and skill required. A knowledgeable and skilful service technician makes all the difference when it comes to customer delight and ensures service department with high first-time fix rate.

5. Timely alerts and notifications:
Alerts and notifications feature should be there in service manager console of the particular application which organization is using currently. It can play a major role when it comes to cost reduction and overall customer satisfaction. A manager should be informed of the cases which are not been resolved or an SLA is not met. It should also notify technicians when a new task is assigned or the task priority is changed. It helps to save ample amount of time and increase the overall service efficiency.

The key to managing service operations effectively is to assign the right technician with the job. Mobility can help with faster issue resolution, reducing time and cost for the organization. Customized solutions with the consideration of the above factors can improve the response time. It creates a positive impact for service managers, technicians, customers and overall organization.

Pigments, Dyes & Inks

Pigments are items that are insoluble and need to be blended in binders so that they hold on to the substrate.

Dyes are used for artistic, decorative and aesthetic reasons but besides these applications did you know that they play a vital role in medical and biological imaging. Some fluorescent and contrast dyes highlight specific organs or cells during medical testing to indicate presence of certain diseases. They assume great importance during election times in some countries by acting as identifiers, for example purple dye is used to mark the fingers of voters. Sheep herders use wool dyes for marking sheep in the flock. Lasers that are dye-based emit laser light over varied wavelengths resulting in laser beams that are ‘tunable’ and these in turn perform important functions in astronomical research, medical applications, manufacturing and spectroscopy.

Pigments occupy a place of great importance in the world of plastics, paints, inks, cosmetics, textiles, food and many more. Car finishes, artist’s paints and light reflecting signs get their glow from the pigments which can be either organic or inorganic. They are superior to dyes in the context of retaining their color for many years and being able to withstand powerful light, intense heat or extreme chemical agent or weather conditions.

Inks are a liquid medium containing pigments or dyes and they are utilized in printing, pens and tattoos. There are some inks which can cause a permanent change in colour and they include anti-counterfeiting inks, a few fountain pen inks, some gel inks and the paper currency inks. Reaction with the cellulose in the paper results in the permanency of colour. Though they do not fall under the conventional inks, liquids that go into the inkjet technologies also are benefited from the research conducted to further develop the conventional inks.

Professionals engaged in the field of pigments, dyes and inks are focused on developing novel formulations that require less expensive materials, are steadfast in their colour, have good flow properties, more stability or interact more efficiently with substances they come into contact with. Pigments and dyes used in ancient pieces of art and historical artifacts are being analyzed by the relevant professionals to find out new substances that will be compatible with the ancient pigments and dyes for deciding the ways and methods of restoration and preservation.

Owners of varied dyes and pigments production facilities like organic pigments manufacturers, vat dyes manufacturers, pigment blue manufacturers and napthol manufacturers in India strive to supply sustainable colorants that are of top quality and cause minimal harm to human and environmental life. All of them have well equipped technical facilities that test the stock mixes, incoming materials and outgoing orders of the customer. Each one of them is committed to provide products of highest standards to the customers and ensure their maximum satisfaction.

Keeping Costumes Clean and Beautiful

Costumes are a big investment whether they are store-bought, custom-made or handmade by you. Keeping your costume looking and smelling wonderful will enhance your confidence and stage presence. In particular, costumes embellished with beads or other decorations need to be handled with care to preserve their beauty. Precautions to prevent damage and prompt stain removal will give your costumes a long and beautiful life.

Preventing damage

Perspiration is acidic and will damage and stain fabrics. Using dress shields or promptly removing stains prevents acidic damage. It helps to use deodorants or anti-antiperspirants that dry clear; some products leave white residue that transfers unsightly debris to fabrics.

Perfume and many hairsprays contain alcohol, which damages sequins and fades the color of some fabrics. A towel or other cover over your costume will prevent damage from spills when dressing for a show.

Keeping costumes fresh and clean

One of the best ways to keep your costumes clean is to ensure that your body is clean when you get ready to wear it. If you sweat during the day and then put on your costume, you immediately transfer dirt and odor onto the costume. You can prevent this by taking a shower or using wipes on your body just before putting on your costume. Use hypoallergenic wipes for sensitive skin.

Some costumes are more sweat-proof than others. A thin cotton t-shirt or crop top worn under opaque, loose-fitting costumes will absorb perspiration, keeping acidic moisture away from the costume. Some long-sleeved folkloric costumes have cutouts in the armpit area, which prevents perspiration stains and odor on fabrics while allowing more freedom of movement for the arms. Dress shields are also a useful alternative for preventing fabric damage in the underarm area.

Washing and dry cleaning

Silks and some cotton fabrics are prone to fading when washed or dry-cleaned, losing their color vibrancy. If cleaning is necessary, test a fabric swatch or inconspicuous area of the garment. Dry cleaning is less dangerous to some fabrics than washing; however, dry cleaning results in loss of glued-on decorations, applies heat and fades silk.

If washing a costume in the washing machine is unavoidable, you can put it inside a pillowcase and tie the opening in a knot, using the delicate cycle and cold water to avoid damaging sewn-on beads, coins and other embellishments. A stain remover stick is helpful for removing stains. Be sure all the stain is gone before putting the item in the dryer, since heat will set some stains, making them harder to remove later. Delicate fabrics can be laid out to air dry, which is safer for them than using a dryer.

Storage

If your costume is not washable or dry-cleanable (as is the case of many beaded costumes) let the costume air dry after a performance in order to allow perspiration to completely evaporate. This is also very important for shoes and wigs.

Some performers lightly spray costume linings with a vodka and water mixture to minimize odors. If you do this, test an inconspicuous area or fabric swatch first to determine whether it is safe for your fabric. Always avoid spraying alcohol-based products on embellishments such as sequins, beads and plastic decorations. Alcohol fades some fabrics, so use with caution.

Costumes should never be stored until completely dry, because wet storage will result in mold, which could completely ruin the costume. Be especially careful not to store wet shoes in plastic. Store your costume away from direct sunlight and bright lights to avoid fading; this is vital for preserving delicate silks and antique fabrics.

Costumes with heavy beadwork, or made of net or stretchy fabrics should not be stored on hangers, since they may be permanently stretched. These costumes can be stored flat or rolled. Fasten hooks and eyes and close zippers when storing. In addition, avoid wood and plastic hangers, since they release acids, which cause fabric stains with long-term storage. Padded hangers are a safer choice.

Taking care of your costumes will ensure that they look and smell lovely for many performances.

Tips to Set-Up Your Own Company As a Foreigner

There’s nothing like setting up an offshore company, but you also need to understand the limitations you have. The primary restriction being the laws in the foreign country, you will need to make sure the support of a legal expert. Though you can read articles and books on the business laws of your desired country, the chances of knowing them all are less.

Law, as you may know, is ever-changing and you can’t really do much about it other than keeping yourself updated with the nitty-gritty. Therefore, you must have a trusted legal partner with you who will work for your interest. Here are a few tips to help you find a good legal expert;

· Review Online Listings of the Lawyers: There are websites that give free reviews of the businesses.

· Ask for Recommendations and Referrals: Speak to your friends and family members who have had recently worked with lawyers. Ask them who they hired, what kind of service they have opted for and where they happy with the services. It is equally important to ask whether they would recommend.

· Make a List of Potential Attorneys: While doing so, jot down the attorney’s name, contact number, address and website address. This way you can organize your search.

· Review Attorney’s Website: Every website usually provides information about each attorney who is working for the firm. It is suggested to check the attorneys’ educational background as well as the work history. Typically, you should seek a lawyer with at least 3 to 5 years of experience in practicing the kind of law you need help with.

· Write out Questions about the Lawyer’s Practice: Generally, you will find the basic information about the lawyers online, say such as; how long she/he has worked and/or where and when she/he went to the law school. But there are certain areas that you will need asking questions; like not every firm states their pricing online as that may vary from one lawyer to another.

Plus you will need to know about the time frame, right? You should ask them a tentative time period for the delivery of work. Similarly, you need to ask about their availability. Ask how quickly the attorney can start working on your assignment and then decide so.

· Bring Documents to the Meeting: If you have fixed a meeting with the lawyer, he/she may ask you to bring the documents. Make sure you have them with you. Show it to the lawyer so that he can have a better understanding of your situation.

Once you have ensured these, you will in a place to take a wise decision.

Taking Meaningful Action

Productivity. Priorities. Planning.

There are a lot of buzz words right now (and they all seem to start with the letter P!) that are intended to help us make the most of our time and efforts.

But in all the buzz about how to get more done, there is surprisingly little talk about what, exactly, we should be doing. Are all “to do” items created equal? Checking things off a list doesn’t guarantee that we are moving ourselves forward.

Growth Activities

Some things on our list need to get done, and you could argue that they are “important.” Many people fill their days doing client projects and customer service. After all, we have to deliver on our promises. But those are not growth activities.

Of course, we also fill a surprising amount of our time with “distractions.” Some are more obvious than others. Many of us lose hours in reading and responding to e-mails, which might feel like “work” but how productive are we really being?

How many of your activities are true “growth activities.” What things will grow your business? Expand your impact? Allow you to make a bigger difference? Really fulfill your purpose?

When you really look at it, those things happen primarily in two ways. When you create things. And when you connect with people.

Create

As a Content Creation Coach, these types of activities are dear to my heart. I see the power of creating new things. Of putting your ideas into tangible pieces. Whether you are writing a blog article or a book, creating a program, shooting a video, making a new presentation… creating things generates value.

You are increasing the assets of your business. You are putting valuable things into the marketplace (even if they don’t cost money). You are giving value that expands your worth and inevitably returns to you.

I often ask people, “What are you creating next to grow your business?”

The most powerful thing about creating content and other pieces in your business is that it gives you something new to share. Creating something new doesn’t mean anything if others don’t see it.

Which leads me to the second type of growth activity…

Connect

When you connect with other people, that is when all sorts of magical things happen. You might end up with a new client. You could find out about a fantastic opportunity. You could impact that person and create a ripple effect in their life and beyond.

The incredible web of possibilities that exists in a conversation with another person is huge. There is a real art to finding the places where your interests, needs, and capabilities intersect. That’s why it’s called “networking”!

Being able to impact someone else is at the core of our purpose. Each of us brings our own area of expertise and focus to each interaction, of course. But if we approach it openly, each conversation is an opportunity to live out our purpose.

That’s real growth.

And business growth follows real growth.

I’ve been spending a lot of my time recently connecting with others. And I often share things that I have created with the people I am connecting with. Sharing value and making a difference. Win win!

Looking at your task list, how many items involve creating something new or connecting with others?(And sitting at your computer writing e-mails doesn’t count!) Identify some real growth activities to put into your schedule.